Delivery, returns and help
Pay by M-Pesa. Same-day delivery in Dar.
13:00
Order by 13:00 for same-day delivery in Dar. TSh 5,000, free over TSh 300,000.
2 to 4 days
Arusha, Mwanza, Dodoma, Zanzibar and the rest of Tanzania by courier, TSh 15,000.
2 hours
Collect from the clinic in Masaki, free.
- M-Pesa
- Mixx by Yas
- Airtel Money
- HaloPesa
- Visa
- Mastercard
Returns
Unopened products can be returned within 7 days for a refund. Opened products can only be returned if they’re faulty.
Bring them to the clinic or WhatsApp us (opens in a new tab).
Payment
Mobile money
- M-Pesa
- Mixx by Yas
- Airtel Money
- HaloPesa
Enter your phone, approve on your phone.
Card
- Visa
- Mastercard
Payments are handled by our payment partner. We never see your PIN or card number.
FAQ
Are your products genuine?
We buy every product from the brand’s official distributor in Tanzania and store it at the clinic, away from heat. Batch number and expiry date are on every product page.
How fast is delivery?
Order by 13:00 for same-day delivery in Dar. The rest of Tanzania: 2 to 4 days by courier. Collect from the clinic in Masaki, free, ready in 2 hours.
Can I pay on delivery?
No: pay online, or at the clinic when you collect.
Do you deliver outside Dar?
Yes. Arusha, Mwanza, Dodoma, Zanzibar and the rest of Tanzania: 2 to 4 days by courier, TSh 15,000.
Do I need a consultation before a peel?
Not always. Book the free consultation and we’ll tell you honestly.
What is your cancellation policy?
24 hours’ notice to move or cancel; deposits move to the new date.